Last Updated: 12th May 2020
Who we are
What data we need
The personal data we collect from you includes:
- Questions, queries or feedback you leave, including your name, county, contact number and email address if you contact us using the ‘contact us’ page on our website
- How you use our emails – for example whether you open them and which links you click on
- Data that identifies computers or other devices you use to connect to the internet. This will include your Internet Protocol (IP) address, and details of which version of web browser you used
- Information on how you use the site, using cookies and page tagging techniques
- If you opt for one of our services we will also require your name, residential and/or business address, contacts details such as email addresses and phone numbers.
The legal basis for processing this data is to perform a task in the public interest that is set out in law and is statute based.
Why we need it
If you or your business takes out one of our services we require your data in order to:
- Fulfil our legitimate interest
- Manage our relationship with you as our client
- Develop new ways to meet our customers’ needs and to grow our business
- Develop and carry out marketing activities
- Provide advice and or guidance about our products and services
- Develop and manage our brands, products and services
- Test new service offerings
- Manage how we work with other companies that provide services to us and our customers
- Deliver our products and services
- Make and manage customer payments
- Manage fees, charges and interest due on customer accounts
- Collect and recover money that is owed to us
- Manage risks for us and our customers
- Obey laws and regulations that apply to us
- Respond to complaints and seek to resolve them
- Run our business in an efficient and proper way. This includes managing our financial position, business capability, planning, communications, corporate governance, and audit.
- Improve the site by monitoring how you use it
- Gather feedback to improve our services, for example our email alerts
- Respond to any feedback you send us, if you’ve asked us to
- Send email alerts to users who request them, with an unsubscribe option
- Accounting services and on-going support
We also use Google Analytics software to collect information about how you use www.andrewsherrey.co.uk. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
Google Analytics stores information about:
- The pages you visit on www.andrewsherrey.co.uk
- How long you spend on each of our website pages
- How you got to the site (referrals)
- What you click on while you’re visiting the site
From a simple visit to our website, we do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are.
If while visiting our website you complete our ‘contact us’ form we will ask for your name, county, contact number and email address. This is to ensure that we can contact you to respond to your question/feedback or provide accounting guidance/support.
What we do with your data
We do not share the information we collect from you if you are simply visiting our website or complete our ‘contact us’ form.
We will not:
- Sell or rent your data to third parties
- Share your data with third parties for marketing purposes
We will share your data if we are required to do so by law – for example, by court order, to prevent fraud or other crimes or for your personal safety.
We may monitor or record any telephone calls for both security and employee training purposes.
How long we keep your data
We will only retain your personal data for as long as:
- It is needed for the purposes set out in this document
- The law requires us to
In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.
We use “cookies” on this website. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
“Globally and in the European Union member states Google sets the following cookies:
A persistent cookie – this remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.
utmb Cookie & utmc Cookie
These cookies work in tandem to calculate visit length. Google utmb cookie demarks the exact arrival time, then Google utmc registers the precise exit time of the user.
Because utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie utmc expires. Given utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired.
This is a standard ‘grace period’ in web analytics. Ominture and WebTrends among many others follow the same procedure.
Cookie utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the utmz Cookie also registers, what keyword generated the visit plus geolocation data.
This cookie lasts six months. In tracking terms this Cookie is perhaps the most important as it will tell you about your traffic and help with conversion information such as what source / medium / keyword to attribute for a Goal Conversion.
Google utmv Cookie lasts “forever”. It is a persistent cookie. It is used for segmentation, data experimentation and the utmv works hand in hand with the utmz cookie to improve cookie targeting capabilities.”
Children’s privacy protection
Our services are not designed for, or intentionally targeted at, children 18 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 18.
Where your data is processed, stored and how we keep it secure
All information you provide to us is stored on our secure servers in the United Kingdom
We will take all steps, which are reasonably necessary, to ensure that your data is treated securely, including taking the following safeguards:
- Where documents containing personal information are in paper form for an interim period, they are stored securely.
- Paper documents are disposed of by shredding in a manner that ensures confidentiality
- We use up-to-date and industry standard firewall and encryption software on our website
Transmitting information via the internet is never completely secure. Although we will do our best to protect your personal data, the security of your personal data transmitted to use cannot be guaranteed. Any transmission is at your own risk. You acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility under data protection laws.
You have the right to request:
- Information about how your personal data is processed
- A copy of that personal data
- That anything inaccurate in your personal data is corrected immediately
You can also:
- Raise an objection about how your personal data is processed
- Request that your personal data is erased if there is no longer a justification for it
- Ask that the processing of your personal data is restricted in certain circumstances
If you have any of these requests, get in contact with our Data Protection Officer.
Links to other websites
www.andrewsherrey.co.uk may from time to time contain links to other websites.
Following a link to another website
Following a link to www.andrewsherrey.co.uk from another website
Changes to this policy
If these changes affect how your personal data is processed, Andrew ES Sherrey will take reasonable steps to let you know.
Contact us or make a complaint
Contact the Data Protection Officer (DPO) if you:
- Have any questions about anything in this document
- Think that your personal data has been misused or mishandled
Data Protection Officer:
Andrew ES Sherrey
You can also make a complaint to the Information Commissioner, who is an independent regulator.
Information Commissioner’s Office: